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HP ProLiant DL360 G6 Server
User Guide
Abstract
This document describes installation, administration, and troubleshooting for this server. This document is for the person wh
o installs, administers, and
troubleshoots servers and storage systems. HP assumes
you are qualified in the servicing of computer equipment and trained in recognizing hazards
in products with hazardous energy levels.
Part Number: 517689-004
August 2011
Edition: 4
Vista de pagina 0
1 2 3 4 5 6 ... 126 127

Indice de contenidos

Pagina 1 - User Guide

HP ProLiant DL360 G6 Server User Guide Abstract This document describes installation, administration, and troubleshooting for this server. This docu

Pagina 2

Component identification 10 Rear panel LEDs and buttons Item Description Status 1 10/100/1000 NIC 1 link LED Green = Link exists. Off = No lin

Pagina 3 - Contents

Troubleshooting 100 POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in t

Pagina 4 - Contents 4

Troubleshooting 101 WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before r

Pagina 5 - Contents 5

System battery 102 System battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that

Pagina 6 - Contents 6

Regulatory compliance notices 103 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory complianc

Pagina 7 - Component identification

Regulatory compliance notices 104 radio communications. However, there is no guarantee that interference will not occur in a particular installation

Pagina 8 - Front panel LEDs and buttons

Regulatory compliance notices 105 This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Pagina 9 - Rear panel components

Regulatory compliance notices 106 This symbol on the product or on its packaging indicates that this product must not be disposed of with your othe

Pagina 10 - Rear panel LEDs and buttons

Regulatory compliance notices 107 Class B equipment Chinese notice Class A equipment Laser compliance This product may be provided with an optic

Pagina 11 - System board components

Regulatory compliance notices 108 For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized

Pagina 12 - System maintenance switch

Electrostatic discharge 109 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions y

Pagina 13 - NMI jumper

Component identification 11 System board components Item Description 1 NMI jumper 2 System maintenance switch 3 10Gb sideband connector (MI

Pagina 14

Specifications 110 Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Sh

Pagina 15 - SAS and SATA device numbers

Specifications 111 Rated input current 5.5 A at 100 VAC 2.6 A at 200 VAC Rated input power 526 W at 100V AC input 505 W at 200V AC input BTUs per ho

Pagina 16 - SAS and SATA hard drive LEDs

Specifications 112 Maximum peak power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input CAUTION: This equipment is

Pagina 17 - Fan modules

Technical support 113 Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical s

Pagina 18 - T-10/T-15 Torx screwdriver

Technical support 114 NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an

Pagina 19 - Operations

Technical support 115 Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzion

Pagina 20

Technical support 116 CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standort

Pagina 21 - Remove the BBWC battery pack

Technical support 117 Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedo

Pagina 22 - Install the air baffle

Technical support 118 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente

Pagina 23

Technical support 119

Pagina 24

Component identification 12 Item Description 24 PCI power connector 25 TPM connector 26 PCIe riser board connectors (2) DIMM slots DIMM slots are

Pagina 25 - Operations 25

Technical support 120

Pagina 26 - Optimum environment

Acronyms and abbreviations 121 Acronyms and abbreviations ABEND abnormal end AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC ba

Pagina 27 - Temperature requirements

Acronyms and abbreviations 122 NFPA National Fire Protection Association NIC network interface controller NMI non-maskable interrupt NVRAM non-vo

Pagina 28 - Rack warnings

Acronyms and abbreviations 123 RDP Rapid Deployment Pack SAS serial attached SCSI SATA serial ATA SFF small form-factor SIM Systems Insight Mana

Pagina 29 - Installing hardware options

Index 124 1 10Gb sideband connector 11 A access panel 21 ACU (Array Configuration Utility) 76 additional information 84 Advanced ECC memory

Pagina 30

Index 125 Erase Utility 79 error messages 100 European Union notice 105 expansion boards 58 extending server from rack 19 external USB fun

Pagina 31 - Setup 31

Index 126 memory, Advanced ECC 75 memory, mirrored 41, 42, 43, 75, 76 memory, online spare 75 memory, RAID 75 minimum hardware configuration

Pagina 32 - Registering the server

Index 127 SAS drives 16 SATA DVD drive connector 11 scripted installation 73 SD card slot 11 serial connector 9 serial number 77 series

Pagina 33 - Introduction

Component identification 13 When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system conf

Pagina 34 - 8. Install the fan module

Component identification 14 Item Description Status All other LEDs Amber = Failure Off = Normal For possible failure causes, see "Systems I

Pagina 35

Component identification 15 Systems Insight Display LED and color Health LED System power LED Status Power cap (flashing amber) — Amber Power cap

Pagina 36

Component identification 16 SAS and SATA hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) SAS and SATA h

Pagina 37

Component identification 17 Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Off Steadily amber A critical fault condition has

Pagina 38 - Memory options

Component identification 18 T-10/T-15 Torx screwdriver The server includes a T-10/T-15 Torx screwdriver that ships on the air baffle. Use the screwd

Pagina 39

Operations 19 Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduc

Pagina 40 - Memory configurations

© Copyright 2009, 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warr

Pagina 41

Operations 20 5. After performing the installation or maintenance procedure, slide the server into the rack: a. Slide the server fully into the rac

Pagina 42

Operations 21 Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system

Pagina 43

Operations 22 Remove the air baffle 1. Power down the server (on page 19). 2. Extend the server from the rack (on page 19). 3. Remove the access

Pagina 44 - Installing a DIMM

Operations 23 1. Install the air baffle. 2. Install the BBWC battery pack, if removed ("Installing the BBWC battery pack" on page 57). 3

Pagina 45

Operations 24 c. Lift the assembly to unseat the PCI riser boards, and then remove the assembly. Install the PCI riser board assembly CAUTION:

Pagina 46 - Removing hard drive blanks

Operations 25 7. Power up the server (on page 19).

Pagina 47 - Installing a SAS hard drive

Setup 26 Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and

Pagina 48

Setup 27 Space and airflow requirements To allow for servicing and adequate airflow, observe the following space and airflow requirements when decid

Pagina 49

Setup 28 Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of

Pagina 50

Setup 29 WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extended to the floor.

Pagina 51 - Hard drive blackplane option

Contents 3 Contents Component identification ...

Pagina 52

Setup 30 WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the equipment: • Observe local occupational healt

Pagina 53 - Remove all fan modules

Setup 31 4. Use the strain relief clip from the server hardware kit to secure the power cord. 5. Connect the power cord to the AC source. Powerin

Pagina 54

Setup 32 For information on using these installation paths, refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pac

Pagina 55 - Controller options

Hardware options installation 33 Hardware options installation Introduction If more than one option is being installed, read the installation instru

Pagina 56 - Installing the cache module

Hardware options installation 34 7. Remove the fan blank. 8. Install the fan module. CAUTION: Failure to completely open the processor lockin

Pagina 57

Hardware options installation 35 9. Open the processor locking lever and the processor socket retaining bracket. Do not remove the processor socket

Pagina 58 - Expansion board options

Hardware options installation 36 11. Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE SYSTEM B

Pagina 59

Hardware options installation 37 12. Press the tabs on the processor installation tool to separate it from the processor, and then remove the tool.

Pagina 60

Hardware options installation 38 14. Remove the thermal interface media protective cover. 15. Install the heatsink. 16. Install the air baffle (

Pagina 61

Hardware options installation 39 The memory subsystem in this server can support RDIMMs or UDIMMs. Both types are referred to as DIMMs when the info

Pagina 62

Contents 4 Introduction ...

Pagina 63

Hardware options installation 40 DIMM identification To determine DIMM characteristics, use the label attached to the DIMM and the following illustr

Pagina 64

Hardware options installation 41 Advanced Memory Protection options are configured in RBSU. If the requested AMP mode is not supported by the instal

Pagina 65

Hardware options installation 42 General DIMM slot population guidelines Observe the following guidelines for all AMP modes: • Populate DIMM slots

Pagina 66

Hardware options installation 43 • Always install DIMMs in channels 1 and 2 for each installed processor. • Do not install DIMMs in channel 3 for

Pagina 67

Hardware options installation 44 • Observe the general DIMM slot population guidelines (on page 42). • Always install DIMMs in channels 1 and 2 fo

Pagina 68

Hardware options installation 45 CAUTION: To avoid damage to the hard drives, memory, and other system components, the air baffle, drive blanks, a

Pagina 69 - Cabling

Hardware options installation 46 Removing hard drive blanks CAUTION: To prevent improper cooling and thermal damage, do not operate the server u

Pagina 70 - BBWC battery pack cabling

Hardware options installation 47 Remove the component as indicated. Removing a hot-plug SAS hard drive CAUTION: For proper cooling do not oper

Pagina 71 - Cabling 71

Hardware options installation 48 2. Prepare the hard drive. 3. Install the hard drive. 4. Determine the status of the hard drive from the hot-pl

Pagina 72 - PCI power cabling

Hardware options installation 49 5. Install the DVD-ROM drive in the DVD tray. 6. Secure the drive to the tray using the screw from this kit and t

Pagina 73 - Configuration tools

Contents 5 Diagnostic tools ...

Pagina 74 - Auto-configuration process

Hardware options installation 50 10. Remove fan modules 3 and 4. 11. Connect the cable to the rear of the drive and to the SATA DVD-ROM drive conn

Pagina 75 - Configuring AMP modes

Hardware options installation 51 13. Install fan modules 3 and 4. 14. Install the air baffle (on page 22). 15. Install the BBWC battery pack, if

Pagina 76 - Array Configuration Utility

Hardware options installation 52 7. Install the hard drive cage. 8. Remove the BBWC battery pack, if installed ("Remove the BBWC battery pack

Pagina 77

Hardware options installation 53 11. Remove all fan modules. 12. Connect the hard drive power cable and the hard drive data cable to the connector

Pagina 78 - Management tools

Hardware options installation 54 13. Align and install the optional hard drive backplane assembly. 14. Connect the hard drive power cable and the

Pagina 79 - USB support

Hardware options installation 55 15. Install all fan modules. 16. Install the fan blank. 17. Install the air baffle (on page 22). 18. Install t

Pagina 80 - Diagnostic tools

Hardware options installation 56 The Battery-Backed Write Cache Enabler, also called the battery pack, works with the cache module to provide transp

Pagina 81 - Integrated Management Log

Hardware options installation 57 5. Install the cache module in the SAS cache module connector on the system board. For connector locations, see &qu

Pagina 82 - Keeping the system current

Hardware options installation 58 7. Connect the BBWC cable to the cache module. 8. Install the PCI riser board assembly (on page 24). 9. Install

Pagina 83 - Care Pack

Hardware options installation 59 6. Install the expansion board into the slot until it seats firmly. 7. Install the PCI riser board assembly (on p

Pagina 84 - Troubleshooting

Contents 6 Acoustics statement for Germany (Geräuschemission) ... 108

Pagina 85 - Warnings and cautions

Hardware options installation 60 6. Remove the full-length PCIe riser board from the riser board assembly. 7. Install the PCI-X riser board on the

Pagina 86 - Symptom information

Hardware options installation 61 Before installing a high-power graphics adapter (150W) in the server, be sure that the power supplies support the i

Pagina 87

Hardware options installation 62 10. Install the graphics adapter in slot 2 on the PCI riser board assembly. 11. Install the PCI riser board assem

Pagina 88 - Loose connections

Hardware options installation 63 HP NC522SFP Dual Port 10GbE Server Adapter option To install the component: 1. Power down the server (on page 19).

Pagina 89 - Server health LEDs

Hardware options installation 64 CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated

Pagina 90 - General diagnosis flowchart

Hardware options installation 65 4. Install the redundant power supply into the bay until it clicks. 5. Connect the power cord to the power supply

Pagina 91

Hardware options installation 66 Enabling the TPM requires accessing the ROM-Based Setup Utility (RBSU) ("HP ROM-Based Setup Utility" on p

Pagina 92 - Symptoms:

Hardware options installation 67 5. Install the TPM board. Press down on the connector to seat the board ("System board components" on pag

Pagina 93

Hardware options installation 68 • Always store the recovery key/password in multiple locations. • Always store copies of the recovery key/passwor

Pagina 94 - Troubleshooting 94

Cabling 69 Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware opt

Pagina 95 - POST problems flowchart

Component identification 7 Component identification Front panel components Item Description 1 Hard drive bay 5 (optional)* 2 Hard drive bay 6 (o

Pagina 96

Cabling 70 • Optional hard drive backplane BBWC battery pack cabling

Pagina 97 - OS boot problems flowchart

Cabling 71 DVD-ROM and DVD-RW drive cabling Power button and Systems Insight Display cabling

Pagina 98 - Troubleshooting 98

Cabling 72 PCI power cabling

Pagina 99 - • Redundancy failure

Software and configuration utilities 73 Software and configuration utilities Configuration tools SmartStart software SmartStart is a collection of s

Pagina 100 - (http://www.hp.com/support)

Software and configuration utilities 74 • Displaying system information • Selecting the primary boot controller • Configuring memory options • L

Pagina 101 - Troubleshooting 101

Software and configuration utilities 75 By default, the auto-configuration process configures the system for the English language. To change any def

Pagina 102 - System battery

Software and configuration utilities 76 Configuring mirrored memory To configure mirrored memory: 1. Install the required DIMMs ("Installing

Pagina 103 - Class B equipment

Software and configuration utilities 77 • Mozilla Firefox 2.0 or later For Linux servers, see the README.TXT file for additional browser and suppor

Pagina 104 - Modifications

Software and configuration utilities 78 Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastr

Pagina 105 - • EMC Directive 2004/108/EC

Software and configuration utilities 79 Erase Utility CAUTION: Perform a backup before running the System Erase Utility. The utility sets the sy

Pagina 106 - Korean notice

Component identification 8 Front panel LEDs and buttons Item Description Status 1 UID LED/button Blue = Identification is activated. Flashing

Pagina 107 - Battery replacement notice

Software and configuration utilities 80 Internal USB functionality An internal USB connector is available for use with USB drive keys only. This sol

Pagina 108

Software and configuration utilities 81 NOTE: The current version of SmartStart provides the memory spare part numbers for the server. To download

Pagina 109 - Electrostatic discharge

Software and configuration utilities 82 Keeping the system current Drivers IMPORTANT: Always perform a backup before installing or updating devi

Pagina 110 - Specifications

Software and configuration utilities 83 • Requires no agent for remote installations • Enables dependency checking, which ensures appropriate inst

Pagina 111

Troubleshooting 84 Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common

Pagina 112

Troubleshooting 85 Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous condition

Pagina 113 - Technical support

Troubleshooting 86 WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The

Pagina 114 - Technical support 114

Troubleshooting 87 2. Record any error messages displayed by the system. 3. Remove all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys. 4. Power

Pagina 115 - Customer Self Repair

Troubleshooting 88 When requested to break the server down to the minimum configuration, uninstall the following components, if installed: • All ad

Pagina 116 - Technical support 116

Troubleshooting 89 Service notifications To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select

Pagina 117 - Reparo feito pelo cliente

Component identification 9 Rear panel components Item Description 1 Slot 1 PCIe2 x8 (8, 4, 2, 1) 2 Slot 2 PCIe2 x16 (16, 8, 4, 2, 1), 75W +EXT 7

Pagina 118 - Technical support 118

Troubleshooting 90 General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure o

Pagina 119 - Technical support 119

Troubleshooting 91 Item See 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Doc

Pagina 120 - Technical support 120

Troubleshooting 92 Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.

Pagina 121 - Acronyms and abbreviations

Troubleshooting 93 • The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LEDs

Pagina 122

Troubleshooting 94

Pagina 123

Troubleshooting 95 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system att

Pagina 124 - Index 124

Troubleshooting 96 Item See 13 • "Server information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documenta

Pagina 125 - Index 125

Troubleshooting 97 OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot Smar

Pagina 126 - Index 126

Troubleshooting 98 Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents • Ser

Pagina 127 - Index 127

Troubleshooting 99 Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy f

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