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Technical support 112
Technical support
In this section
Before you contact HP........................................................................................................................... 112
HP contact information.......................................................................................................................... 112
Customer self repair ............................................................................................................................. 113
Before you contact HP
Be sure to have the following information available before you call HP:
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
• In the United States, refer to the HP US service locator webpage
(http://www.hp.com/service_locator
).
• In other locations, refer to the HP website (http://www.hp.com).
For HP technical support:
• In North America:
• Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
• If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (http://www.hp.com
).
• Outside North America, call the nearest HP Technical Support Phone Center. For telephone numbers
for worldwide Technical Support Centers, refer to the HP website (http://www.hp.com
).
- User Guide 1
- Audience assumptions 2
- Contents 3
- Contents 4 4
- Contents 5 5
- Contents 6 6
- Component identification 7
- Front panel LEDs and buttons 8
- Rear panel components 9
- Rear panel LEDs and buttons 10
- System board components 11
- System maintenance switches 12
- NMI switch 13
- LED illuminates amber 14
- SAS and SATA device numbers 15
- SAS and SATA hard drive LEDs 16
- DIMM slots 20
- Hot-plug power supply LEDs 20
- Hot-plug fans 21
- Hot-plug fan LEDs 22
- Operations 23
- Operations 24 24
- Operations 25 25
- 2. Open the bezel 25
- Remove the rack bezel 26
- Remove the access panel 27
- Install the access panel 27
- Rack planning resources 29
- Optimum environment 29
- Temperature requirements 30
- Power requirements 30
- Rack warnings and cautions 31
- Installing hardware options 32
- Setting up a tower server 33
- Setup 36 36
- Registering the server 37
- Processor option 38
- Memory options 43
- Single- and Dual-rank DIMMs 44
- Advanced ECC Memory 44
- Online spare memory 45
- Hot-plug mirrored memory 46
- Memory boards and DIMMs 47
- Configuring the memory 53
- ROM-based diagnostics 54
- Selecting the AMP mode 54
- Prepare the hard drive 55
- Drive options 57
- Removable media devices 58
- Redundant hot-plug fans 63
- Replacing hot-plug fans 64
- Expansion board options 65
- Installing expansion boards 66
- Tower-to-rack conversion 67
- Removing the casters 68
- Removing the tower cover 69
- Installing the rack bezel 69
- Rack-to-tower conversion 71
- Removing the server rails 73
- Installing the tower cover 73
- Installing the casters 74
- Installing the tower bezel 74
- Cabling 76
- SAS cabling 77
- Video connector cabling 77
- Cabling 78 78
- Configuration tools 79
- HP ROM-Based Setup Utility 80
- Array Configuration Utility 81
- Management tools 82
- Management Agents 83
- Redundant ROM support 83
- USB support 83
- HP Systems Insight Manager 83
- Diagnostic tools 84
- Keeping the system current 85
- Care Pack 86
- Troubleshooting 87
- Symbols on equipment 88
- Warnings and cautions 88
- Symptom information 89
- Loose connections 90
- Service notifications 90
- Troubleshooting flowcharts 91
- General diagnosis flowchart 92
- Symptoms: 94
- Troubleshooting 96 96
- POST problems flowchart 97
- OS boot problems flowchart 98
- Troubleshooting 100 100
- Possible causes: 101
- Redundancy failure 101
- Troubleshooting 102 102
- Electrostatic discharge 103
- In this section 104
- FCC rating label 104
- FCC logo, United States only 105
- Modifications 106
- Japanese notice 107
- BSMI notice 107
- Korean notice 108
- Laser compliance 108
- Battery replacement notice 108
- Specifications 110
- Technical support 112
- Customer self repair 113
- Customer Self Repair 114
- Technical support 115 115
- Reparo feito pelo cliente 116
- Technical support 117 117
- Technical support 118 118
- Technical support 119 119
- Acronyms and abbreviations 120
- Version Control Agent 122
- Wake-on LAN 122
- Index 123 123
- Index 124 124
- Index 125 125
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