Hp ProLiant DL120 G5 Server Manual de usuario descargar pdf (Pagina 43)

Troubleshooting 43

General diagnosis flowchart

The General Diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the

problem, or if the other flowcharts do not correct the problem, use the following flowchart.

Item See

1 "Symptom information (on page 41)"

2 "Loose connections (on page 37)"

3 "Service notifications (on page 37)"

The most recent version of a particular server or option

firmware is available on the following websites:

•

HP Support website (http://www.hp.com/support)

•

HP ROM-BIOS/Firmware Updates website

(http://h18023.www1.hp.com/support/files/server/u

s/romflash.html)

5 "General memory problems are occurring (on page 61)"

1 2 ... 38 39 40 41 42 43 44 45 46 47 48 ... 98 99

User Guide 1
Audience assumptions 2
Contents 3
Contents 4 4
Contents 5 5
Operations 6
Operations 9 9
Rack planning resources 10
Optimum environment 11
Temperature requirements 12
Power requirements 12
Rack warnings 13
Installing hardware options 13
Registering the server 14
Memory options 15
Introduction 15
Install the hard drive 17
Expansion board option 24
PCI-X riser board option 25
Storage controller option 27
Cabling 31
Battery cabling for BBWC 32
Cabling 33 33
BIOS Setup Utility 34
Auto-configuration process 34
BIOS Serial Console 35
ROMPaq utility 35
LO100c Remote Management 35
HP Insight Diagnostics 35
Keeping the system current 35
Firmware 36
Subscriber's choice 36
Troubleshooting 37
Problem diagnosis 38
Important safety information 39
Warnings and cautions 40
Symptom information 41
Diagnostic steps 41
Start diagnosis flowchart 42
General diagnosis flowchart 43
Power-on problems flowchart 45
POST problems flowchart 47
Item See 48
OS boot problems flowchart 49
Hardware problems 52
Power problems 53
Unknown problem 54
General hardware problems 54
Problems with new hardware 55
Internal system problems 56
DAT drive problems 57
Other errors are occurring 58
Server cannot write to tape 58
DLT drive failure occurs 58
DLT drive does not read tape 58
Hard drive problems 60
Memory problems 61
Processor problems 62
External device problems 63
Video problems 64
Audio problems 65
Printer problems 65
Mouse and keyboard problems 65
Diagnostic adapter problems 66
Modem problems 66
Network controller problems 68
Software tools and solutions 69
Operating system problems 70
Linux operating systems 71
Firmware maintenance 72
Contacting HP 73
Server information you need 74
Microsoft® operating systems 75
Battery replacement 77
Battery replacement 78 78
FCC rating label 79
Class A equipment 79
Class B equipment 79
Modifications 80
Japanese notice 82
BSMI notice 82
Korean notice 83
Laser compliance 83
Battery replacement notice 83
(Geräuschemission) 84
Electrostatic discharge 85
Technical support 86
Technical support 87 87
Customer Self Repair 88
Technical support 89 89
Reparo feito pelo cliente 90
Technical support 91 91
Technical support 92 92
Technical support 93 93
Acronyms and abbreviations 94
Index 97 97
Index 98 98
Index 99 99

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Hp ProLiant DL120 G5 Server Manual de usuario Pagina 43

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