Hp ProLiant DL120 G5 Server Manual de usuario Pagina 75
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Troubleshooting 75
Operating system information you need
Depending on the problem, you may be asked for certain pieces of information. Be prepared to access
the information listed in the following sections, based on operating system used.
Microsoft® operating systems
Collect the following information:
•
Whether the operating system was factory installed
•
Operating system version number
•
A current copy of the following files:
o
WinMSD (Msinfo32.exe on Microsoft® Windows® 2000 systems)
o
Boot.ini
o
Memory.dmp
o
Event logs
o
Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having
a problem
o
IRQ and I/O address information in text format
•
An updated Emergency Repair Diskette
•
If HP drivers are installed:
o
Version of the drivers used
o
List of drivers
•
The drive subsystem and file system information:
o
Number and size of partitions and logical drives
o
File system on each logical drive
•
Current level of Microsoft® Windows® Service Packs and Hotfixes installed
•
A list of each third-party hardware component installed, with the firmware revision
•
A list of each third-party software component installed, with the version
•
A detailed description of the problem and any associated error messages
Linux operating systems
Collect the following information:
•
Operating system distribution and version
Look for a file named /etc/distribution-release (for example, /etc/redhat-release)
•
Kernel version in use
•
Output from the following commands (performed by root):
o
lspci -v
o
uname -a
o
cat /proc/meminfo
- User Guide 1
- Audience assumptions 2
- Contents 3
- Contents 4 4
- Contents 5 5
- Operations 6
- Operations 9 9
- Rack planning resources 10
- Optimum environment 11
- Temperature requirements 12
- Power requirements 12
- Rack warnings 13
- Installing hardware options 13
- Registering the server 14
- Memory options 15
- Introduction 15
- Install the hard drive 17
- Expansion board option 24
- PCI-X riser board option 25
- Storage controller option 27
- Cabling 31
- Battery cabling for BBWC 32
- Cabling 33 33
- BIOS Setup Utility 34
- Auto-configuration process 34
- BIOS Serial Console 35
- ROMPaq utility 35
- LO100c Remote Management 35
- HP Insight Diagnostics 35
- Keeping the system current 35
- Firmware 36
- Subscriber's choice 36
- Troubleshooting 37
- Problem diagnosis 38
- Important safety information 39
- Warnings and cautions 40
- Symptom information 41
- Diagnostic steps 41
- Start diagnosis flowchart 42
- General diagnosis flowchart 43
- Power-on problems flowchart 45
- POST problems flowchart 47
- Item See 48
- OS boot problems flowchart 49
- Hardware problems 52
- Power problems 53
- Unknown problem 54
- General hardware problems 54
- Problems with new hardware 55
- Internal system problems 56
- DAT drive problems 57
- Other errors are occurring 58
- Server cannot write to tape 58
- DLT drive failure occurs 58
- DLT drive does not read tape 58
- Hard drive problems 60
- Memory problems 61
- Processor problems 62
- External device problems 63
- Video problems 64
- Audio problems 65
- Printer problems 65
- Mouse and keyboard problems 65
- Diagnostic adapter problems 66
- Modem problems 66
- Network controller problems 68
- Software tools and solutions 69
- Operating system problems 70
- Linux operating systems 71
- Firmware maintenance 72
- Contacting HP 73
- Server information you need 74
- Microsoft® operating systems 75
- Battery replacement 77
- Battery replacement 78 78
- FCC rating label 79
- Class A equipment 79
- Class B equipment 79
- Modifications 80
- Japanese notice 82
- BSMI notice 82
- Korean notice 83
- Laser compliance 83
- Battery replacement notice 83
- (Geräuschemission) 84
- Electrostatic discharge 85
- Technical support 86
- Technical support 87 87
- Customer Self Repair 88
- Technical support 89 89
- Reparo feito pelo cliente 90
- Technical support 91 91
- Technical support 92 92
- Technical support 93 93
- Acronyms and abbreviations 94
- Index 97 97
- Index 98 98
- Index 99 99
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