
Cleaning the printer
Cleaning the printer cabinet
Clean the outside cabinet as needed, using any household cleaner made for plastics. You may want to test a
small unseen area rst. Wipe the paper compartment with a clean, damp cloth. The cabinet materials and
nish are durable and can tolerate cleaning solutions, lubricants, fuels, cooking oils, and ultraviolet light.
Cleaning the thermal print head
CAUTION: Don’t touch the thermal print head, as this can cause burns.
IMPORTANT: Do not attempt to clean the inside of the printer with any spray cleaner. Do not try to clean the
thermal print head (except as recommended) or allow any spray to come in contact with it. This may damage
the internal electronics or thermal print head. If the print head appears dirty, wipe it with isopropyl (rubbing)
alcohol on a cotton swab or alcohol pen. Do not use the rubbing alcohol to clean any other parts of the printer
because it may cause damage to the printer.
NOTE: The thermal print head does not normally require cleaning when recommended paper grades are
used. If nonrecommended paper is used over an extended period, attempting to clean the print head will have
little eect on the print quality and could cause jamming and other damage to the printer, voiding the
warranty.
If spotty or light printing problems persist after cleaning the thermal print head, the thermal print mechanism
may need to be replaced.
Cleaning out paper dust
HP recommends that you remove paper dust from your printer approximately every six months, using canned
air or some other kind of fan to blow the dust out of the printer.
Cleaning the MICR
HP recommends that you clean the contact image sensor approximately every six months, using a cotton
swab and rubbing alcohol.
Clearing paper jams
Clearing a receipt paper jam
To clear a receipt paper jam:
1. There is a lip on each side of the receipt cover, near where the receipt emerges. Using one nger from
each hand, rmly raise the receipt cover.
2. Draw the crumpled portion of the paper out of the printer until the smooth portion extends a few inches
over the cabinet front.
3. When there is paper jammed into the roller in the receipt cover, draw the paper out from the roller.
NOTE: The paper must unroll from the bottom of the roll to ensure that the image prints.
4. While holding the smooth paper over the front of the cabinet, rmly press the receipt cover closed.
5. Remove the excess paper by tearing it against the tear-o blade.
Cleaning the printer 25
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