HP Hybrid POS Printer with MICR II Manual de usuario descargar pdf (Pagina 40)

Online paper status error light ashes

Problem Possible cause Solution

Receipt or front cover is open. Close the receipt cover or front cover. The

printer will not operate with any of the

covers open.

The knife is jammed. Open the receipt cover and check the knife.

Do not force the cover if it will not open.

Clean any jammed paper you can see. Tear

o any excess paper against the tear-o

blade.

The slip is jammed. Open the front cover and clear paper from

the path.

The carriage is jammed. Open the front cover and clear paper from

the path.

Receipt paper is low. The printer has 5 to 10 meters (15 to 30

feet) of paper left. Change the paper soon

to avoid running out of paper part way

through the transaction. Refer to Installing

new receipt paper on page 5.

Thermal print head temperature is out of

range.

The print head may overheat when printing

in a room where the temperature is above

the recommended operating temperature

or when printing high-density graphics

continuously, regardless of the room

temperature. In either case, the printer will

shut o. If the temperature of the print

head is too hot, adjust the room

temperature or move the printer to a

cooler location. If the print head is

overheating because of printing high

density graphics continuously, reduce the

demand on the printer.

DC supply voltage is out of range. If paper is not low and no conditions

indicate that the thermal print head is too

hot, the power supply voltage is out of

range. Contact your regional HP authorized

service provider for HP Point of Sale

System products.

Slip-in light does not come on

Problem Possible cause Solution

Light does not turn on. No check or form is inserted into printer.

Check or form is incorrectly inserted.

Be sure that the check or form is aligned

properly. Refer to Printing on forms or

checks on page 20.

Check print quality poor

Problem Possible cause Solution

Printer starts to print but stops while the

form is being printed.

Communication error or software error. Check the interface cable. Check that the

software is working properly.

34 Appendix A Troubleshooting

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HP Hybrid POS Printer with MICR II Manual de usuario Pagina 40

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