HP Hybrid POS Printer with MICR II Manual de usuario descargar pdf (Pagina 42)

Receipt print quality poor

Problem Possible cause Solution

Paper setting is incorrect. Check diagnostics setting.

Printer will not perform two-color printing. Paper type used and paper type setting do

not match.

Print diagnostic form and verify paper type

setting to type 0, 1, 4, or 5. Refer to

Conguring the printer on page 13 and

paper types specied in Paper

requirements on page 27.

Vertical column of print is missing, one

side of receipt is missing, or top or bottom

half of characters are missing.

Print head is defective. Contact a regional HP authorized service

provider for HP Point of Sale System

products.

Print head setting is incorrect. Check diagnostics setting.

Slip station and MICR problems

Problem Possible cause Solution

Slip-in light does not come on. Form or check is not inserted properly. Line up the form or check against the

check guide (wall) and slide it toward the

front of the printer until it is visible from

the top (the light should come on). Extra-

long forms may need to be inserted from

the side to disengage the Form Stop. Refer

to Printing on forms or checks on page 20

or Verifying and validating checks

on page 22.

Forms or checks skew or catch in the slip

station.

There is an obstruction or paper jam in the

slip station.

Open the front cover and check for paper

jams or other obstruction in the slip

station. Clear the jammed paper or

obstruction.

The MICR check reader does not read or

misreads checks.

The check is not properly inserted. Make sure the check is inserted properly

with the MICR characters down. Refer to

Verifying and validating checks on page 22.

The check is fraudulent. Make sure that the check is not fraudulent.

On fraudulent checks, the characters the

printer reads may be dierent from those

that are visible on the check face.

A nearby magnetic source is interfering

with the check reader.

Devices such as computer monitors,

security devices, or large metal surfaces

near the printer can aect the printer’s

magnetic eld, causing intermittent errors

when the MICR check reader is operating.

Move the printer away from such items.

36 Appendix A Troubleshooting

1 2 ... 37 38 39 40 41 42 43 44 45

Comentarios a estos manuales

Sin comentarios

HP Hybrid POS Printer with MICR II Manual de usuario Pagina 42

Comentarios a estos manuales

Relacionado con productos y manuales para Impresión y escaneo HP Hybrid POS Printer with MICR II