
Meridian MAX system configuration 9-37
Meridian MAX
Installation Guide
Product release 8
Non AT
This field shows the number of ACD Non AT trunks. The range for
this value is from zero to the maximum number of ACD trunks minus
the number of ACD AT trunks.
The number of Non AT trunks and the number of ACD Non AT routes
must both be equal to zero or both be greater than zero.
Operation Hours
These fields show the operation time parameter group. Keep in mind that
these settings use a large amount of disk storage space.
Agent Shifts Per Day
This field shows the number of agent shifts (agent rotations) per day.
The range for this value is from one to five.
Hours Per Day
This field shows the number of operation hours per day. This value is
used to determine the number of intervals per day. The range for this
value is from 1 to 24.
Days Per Week
This field shows the number of workdays per week. The range for this
value is from one to seven.
Note: To ensure that Meridian MAX collects all the calls which are
abandoned, set the Hours Per Day field to 24 and the Days Per Week
field to 7.
Storage Duration
These fields show the length of time to be used by the system to collect
data for reports. If seven is entered in the “Daily Data” field, it indicates
that data should be collected for the previous seven days. If seven is entered
in the “Weekly Data” field, it indicates data should be collected for the
previous seven weeks. These values are used when reports are created, for
example in the Report Definition feature of the Meridian MAX.
Interval Data
This field shows the number of days for interval data storage. This
value is greater than or equal to two.
Daily Data
This field shows the number of days for daily data storage. This value
is greater than or equal to one.
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