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27 Troubleshoot the CloudSystem appliances
Troubleshooting the Foundation base appliance
• You cannot log in (page 141)
• First-time setup (page 141)
• Appliance cannot access the network (page 142)
• Time differences among CloudSystem appliances and management hosts cause unpredictable
behavior (page 142)
• Reboot appliance after serious error (page 143)
• Cannot restart or shut down appliance (page 143)
• Generated host name of the base appliance is sometimes visible (page 143)
• Audit log (page 144)
• Cannot create a support dump file (page 144)
• Licensing (page 144)
You cannot log in
Possible cause and recommendationSymptom
Appliance not yet started or browser not behaving correctly
There is no login
screen.
1. Wait for the appliance to start completely.
2. Refresh your browser and try again.
3. Open a new browser and try again.
4. As Infrastructure administrator, restart the appliance and try again.
Invalid authentication
There is a login
screen, but the
1. Retype your login name and password in case you made an error.
appliance rejects your
login.
2. Verify your login name and your group and role settings with the Infrastructure administrator.
If the appliance was reset to its original factory settings, the Infrastructure administrator
might need to reinstate you.
3. As Infrastructure administrator, restart the appliance and try again.
First-time setup
Possible causes and recommendationsSymptoms
Appliance network settings are not properly configured
Minimum required privileges: Infrastructure administrator
Appliance cannot
access network
1. Access the appliance console.
2. Examine the alerts on the Activity screen to help diagnose the problem.
3. On the Settings screen, verify that the following entries are correct:
• Host name (if DNS is used, ensure that the appliance host name is a fully qualified
domain name)
• IP address
• Subnet mask
• Gateway address
4. For manual DNS assignment, verify that there are no errors in the IP addresses you entered
for the primary and secondary DNS servers.
Troubleshooting the Foundation base appliance 141
- Abstract 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- Contents 7 7
- 8 Contents 8
- Contents 9 9
- 10 Contents 10
- Consumers 12
- Administrator 12
- Resources 12
- OpenStack 12
- Features 13
- 2 Concepts and architecture 15
- Associated appliances 16
- Physical servers 17
- User authentication 17
- OpenStack technology 18
- Network tasks and user roles 20
- 3 Security in CloudSystem 22
- Restricting console access 24
- Protecting credentials 25
- 26 Security in CloudSystem 26
- 4 Installation 27
- About Activity 29
- About alerts 30
- About tasks 31
- About the Activity sidebar 31
- Activity states 31
- Icon descriptions 32
- User control icons 33
- Browser requirements 34
- Search resources 35
- 6 Support and other resources 37
- Download audit logs 38
- Create a support dump file 39
- How to contact HP 41
- HP authorized resellers 41
- Documentation feedback 41
- Related information 41
- HP CloudSystem documents 42
- HP Software documents 42
- Related information 43 43
- HP ProLiant servers documents 44
- About managing the appliance 46
- Shut down the appliance 47
- Restart the appliance 47
- Reboot Foundation appliances 48
- Update Foundation appliances 48
- –insecure 51
- 8 Manage users and groups 52
- ◦ Initial password 53
- ◦ User's full name 53
- Authenticating users 54
- Adding a directory server 54
- Add a directory service 55
- 56 Manage users and groups 56
- Add a directory server 58
- Add a directory group 59
- 60 Manage users and groups 60
- Allow local logins 61
- Disable local logins 61
- Challenge = xyaay42a3a 62
- Password: 62
- VET ROME DUE HESS FAR GAS 62
- 9 Manage licenses 63
- License keys 64
- License key format 65
- View license details 66
- 10 Manage security 67
- Verifying a certificate 68
- Configuring cloud resources 70
- 12 Network configuration 73
- About Provider Networks 74
- Delete Provider Network 75
- About Private Networks 76
- About the External Network 77
- 78 Network configuration 78
- About the External Network 79 79
- 80 Network configuration 80
- Managing integrated tools 81
- VMware vCenter Server 82
- VMware vCenter Server 83 83
- 14 Image management 84
- Creating and obtaining images 85
- Add Image 86
- Edit Image 87
- Delete Image 88
- 15 Storage configuration 89
- Edit Block Storage Drivers 90
- Delete Block Storage Drivers 91
- About volume types 91
- Add Volume Types 92
- About Volumes 93
- Understanding Volumes data 94
- Delete Volumes 95
- 16 Compute node creation 96
- Configuring networks 97
- 98 Compute node creation 98
- Creating KVM compute nodes 99
- 102 Compute node creation 102
- 17 Compute node management 103
- 104 Compute node management 104
- Import a cluster 105
- Activate a compute node 105
- Deactivate a compute node 106
- Delete a compute node 107
- Start instance 108
- About Flavors 109
- Flavors in the cloud 110
- Manage flavors 110
- Add Flavor 110
- Delete Flavor 111
- About the Console Dashboard 112
- Dashboard status indicators 113
- Data refresh 114
- Create a security group 118
- Create a key pair 119
- Create a Private network 119
- CloudSystem Portal 122
- Enterprise in the cloud 124
- Multitenancy in Enterprise 125
- 23 Install Enterprise 126
- Enterprise appliance settings 132
- • Current date and time 133
- Set up a template 135
- Create a server group 135
- Create an offering 136
- Deploy an offering 137
- You cannot log in 141
- First-time setup 141
- External difficulties 142
- Enterprise management hosts 142
- Audit log 144
- Licensing 144
- Cannot add directory service 149
- Cannot add directory group 150
- CloudSystem Console 153
- Troubleshooting networks 155
- Neutron CLI 157
- OpenStack Nova command errors 158
- Floating IPs are not working 158
- Troubleshooting images 162
- Troubleshooting storage 166
- Unable to edit a volume type 170
- Troubleshooting compute nodes 173
- Implementation error 182
- 29 Troubleshoot CLI errors 183
- 30 Troubleshoot Enterprise 185
- Part VII Appendices 188
- Using OpenLDAP 189
- Using Active Directory 190
- -----BEGIN CERTIFICATE 191
- MIIEDTCCAvWgAwIBAgIJANgTCE 191
- IFl1P+c9Gro82S7z 191
- -----END CERTIFICATE 191
- Getting help for csadmin 192
- Command syntax and examples 193
- DefinitionArgument 198
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