
Cannot add a router with a port using the CloudSystem Portal or the OpenStack
Neutron CLI
Possible cause and recommendationSymptom
The network port settings are incorrect
1. Use one of the following methods to create a network with the correct port settings.
• Using the CloudSystem Portal:
a. Create a network.
b. Create a subnet under the network.
c. Create a router and note the routerId, which will be used as the device-id when
you create a port.
d. Create a port and specify the device-id from step 3 and specify the device owner
as network:router_interface.
e. Verify that the router-interface was created when you see the “Success: Port was
successfully created” message.
• Using the OpenStack Neutron CLI:
a. Create a port with the device_owner attribute set to
network:router_interface, then enter router-interface-add <router>
port=<port-id>.
For example:
# neutron port-create -name port1 --device_owner
network:router_interface -fixed-ip ip_address=IP_ADDR
# neutron router-interface-add <router> port=port1
You see an
Incompatible
type error when you
specify an IP address
for a private or
provider network
router interface
External Network information is not listed on the CloudSystem Portal
Possible cause and recommendationSymptom
The External Network that was automatically created during CloudSystem
Foundation installation has been deleted
You cannot see the
External Network
listed on the Networks
1. On a Windows or Linux workstation where the OpenStack CLI package for CloudSystem
is installed, log on to the management hypervisor on the base appliance.
screen in the
CloudSystem Portal
2. Recreate the External Network by entering this command on the command line:
neutron --insecure net-create 'External Network' --provider:physical_network provider
--provider:network_type vlan --provider:segmentation_id 0 --router:external=True
3. In the CloudSystem Portal, verify that the External Network is listed on the Networks screen
with a VLAN ID as its “Subnets Associated” component.
The External Network has been recreated on the CloudSystem Portal instead
of from the management hypervisor command line
An External Network recreated in the CloudSystem Portal will not have a VLAN ID associated
with it.
You cannot see a
VLAN ID listed for the
External Network on
the Networks screen
in the CloudSystem
Portal
1. In the CloudSystem Portal, delete the External Network that does not have a VLAN ID.
(Admin→Networks→Actions→Delete Network)
2. Verify that there is no External Network listed on the Networks screen.
3. On a Windows or Linux workstation where the OpenStack CLI package for CloudSystem
is installed,log on to the management hypervisor on the base appliance.
4. Create a new External Network by entering this command on the command line:
neutron --insecure net-create 'External Network' --provider:physical_network provider
--provider:network_type vlan --provider:segmentation_id 0 --router:external=True
5. In the CloudSystem Portal, verify that the new External Network is listed on the Networks
screen with a VLAN ID as its “Subnets Associated” component.
Troubleshooting networks 157
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