
Possible cause and recommendationSymptom
You changed a group’s role from Full to Read only or
Specialized in the CloudSystem Console
1. Log in to the CloudSystem Portal as an administrator user and assign the
users in the group as members of an existing project, or
2. Change the role assignment of the group in the CloudSystem Console to
Full.
Cannot perform actions in the CloudSystem Console that affect resources in the
CloudSystem Portal
Possible cause and recommendationSymptom
An Infrastructure administrator or other local user was created
in the CloudSystem Console and the user already exists in the
CloudSystem Portal
• Delete the user from the CloudSystem Portal and ask the user to log in to
the CloudSystem Console.
An Infrastructure administrator logged in to the CloudSystem
Console and selected a directory service when Local or another
directory is the default directory
• Set the directory as the default service to use for authentication.
On the CloudSystem Console Settings screen, click the Edit icon in the
Security pane. Under Directories, select an authentication directory service,
then click OK.
As a best practice, do not configure more than one directory service.
A directory group contains a user with the "administrator" user
name or the group contains the same name as another local
user created in the CloudSystem Console
You see an error when you try to
perform actions in the Console that affect
resources in the Portal, for example,
deleting instances, creating images,
adding provider or private networks,
and creating volume types
• Delete the duplicate user from CloudSystem Console and create another
user a with different name, or
• Disable local logins. (HP does not recommended this action because with
local logins disabled, you cannot log in to the CloudSystem Console when
the directory server is unavailable.)
Local authentication database and directory service database
has a different password for the same user
If an infrastructure administrator logs into the CloudSystem Console using
local authentication and directory service authentication is enabled, then
both the local and directory database must be configured to accept the same
password.
• Ensure that the configured local and directory authentication services for
the CloudSystem Console and CloudSystem Portal are configured to accept
the same password for the identical infrastructure administrator login
name.
Troubleshooting users and groups 147
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