
Audit log
Possible cause and recommendationSymptom
Improper authorization
Minimum required privileges: Infrastructure administrator
1. Only the Infrastructure administrator can download the audit log. Log in and then download
the audit log.
Could not download
audit log
Audit log was deleted
Minimum required privileges: Infrastructure administrator
1. Restart the appliance to create a new audit log and resume logging.
Downloaded audit log
is missing
Audit log was edited
Minimum required privileges: Infrastructure administrator
1. Restart the appliance to create a new audit log and resume logging.
Entries are not logged
Audit log was deleted
Minimum required privileges: Infrastructure administrator
1. Restart the appliance to create a new audit log and resume logging.
Audit log is absent
Cannot create a support dump file
Possible cause and recommendationSymptom
Insufficient time
Minimum required privileges: Infrastructure administrator
Support dump file not
created
1. Wait. Creating a support dump file can take several minutes. If the log files are large or if
the system is extensive, creating a support dump file can take even longer.
2. Retry the create support dump action.
Insufficient disk space
Minimum required privileges: Infrastructure administrator
1. Ensure that the appliance has more than 300 MB to accommodate the support dump file.
2. Retry the create support dump action.
Insufficient disk space
Minimum required privileges: Infrastructure administrator
Support dump file not
saved
1. Ensure that the local computer has more than 300 MB to accommodate the support dump
file.
2. Retry the create support dump action.
Licensing
Possible cause and recommendationSymptom
License key is blank, incorrect, or invalid
Could not add license
key
1. Verify the license key you entered.
2. Provide proper values and make sure that the license key format is valid.
3. Try again.
4. If the problem persists, contact your authorized support representative.
License is already in use
1. Acquire a different license key.
2. Try again with the new license key.
144 Troubleshoot the CloudSystem appliances
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