
Resource information in the CloudSystem Portal does not always match the
CloudSystem Console
Possible cause and recommendationSymptom
Information in the CloudSystem Portal and CloudSystem Console
is calculated and displayed in different ways
• Note the different methods of displaying the information.
• In the CloudSystem Portal, you see
the number of active instances for a
specific time period (by default, the
current month). In the CloudSystem
Console, you see the number of
active instances at the current point
in time.
• In the CloudSystem Portal, you see
the number of active instances as
instances in all states (including
Shutoff and Suspended). In the
CloudSystem Console, active
instances are instances only in the
Active state.
• In the CloudSystem Portal, you see
the uptime and amount of memory
used by instances in all states. In the
CloudSystem Console, the amount of
memory used is shown for instances
in the Active state.
• In the CloudSystem Portal, the status
of an instance that has changed to
“Rescue” is not updated in the
CloudSystem Console. The status in
the Console remains “Active.”
• In the CloudSystem Portal, when
adding a new flavor, you must specify
additional flavor details that are not
required in the CloudSystem Console.
When viewing flavors, the extra
flavor details are not visible in the
CloudSystem Console, and any fields
that were not required when the
flavor was created in the
CloudSystem Console are filled with
a value of “0” in the CloudSystem
Portal.
Virtual machine console cannot be accessed
Possible cause and recommendationSymptom
Port not opened in the compute node security profile
When opening the virtual machine
console in the CloudSystem Portal, the
1. Log in to vCenter Server.
CloudSystem Portal does not connect to
the virtual machine
2. Select the compute hypervisor and click the Configuration tab.
3. Click Security Profile in the left menu.
4. Open Firewall Properties and add the option VM serial port connected
over network.
Troubleshooting the CloudSystem Portal appliance 153
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