
Troubleshooting integrated tools
• VMware vCenter Server must be configured with English as the default language (page 161)
• VMware vCenter Server registration does not succeed (page 161)
• You cannot log in to HP Operations Orchestration (page 161)
• HP Operations Orchestration Studio help link displays a blank screen (page 162)
VMware vCenter Server must be configured with English as the default language
Possible cause and recommendationSymptom
Data returned by the vCenter Server does not match what is
expected by CloudSystem
The vCenter Server that you specify in csstart or the "Register VMware vCenter
Server" dialog on the CloudSystem Console Integrated Tools screen must
have English as its default language.
When you run csstart in a browser, you
see the error Pre Installation
failed on the installation screen, and
fault.NicSettingMismatch.summary
in the vCenter Server task information
• Change the language on your vCenter Server to English, or
• Manage the CloudSystem management hypervisors using an instance of
vCenter Server with English as its default language. This may require that
you start a new vCenter Server whose language is English.
VMware vCenter Server registration does not succeed
Possible cause and recommendationSymptom
To troubleshoot configuration errors, click the Edit link to the right of the VMware
vCenter Server panel on the Integrated Tools screen.
When registering VMware vCenter
Server on theIntegrated Tools
screen, you see Unable to
VMware vCenter Server address is incorrect
1. Make sure the FQDN or IP address is correct for the VMware vCenter Server
you are trying to register.
VMware vCenter Server port is incorrect
1. Check the VMware vCenter Server properties and verify that the port number
you are using is correct.
VMware vShield Manager details are incorrect
validate connection to
VMware vCenter Server
1. Check the address of the vShield Manager and verify that you are entering
the correct address for the security group.
2. Make sure you are entering an authorized user name and password for vShield
Manager.
Defect in vCenter Server 5.0 Update 3
When registering VMware vCenter
Server 5.0 Update 3 on the
• Follow the steps in VMware Knowledge Base 2010507:
VMware Knowledge Base
Integrated Tools screen, you see No
Element found
• Retry the vCenter Server registration again.
You cannot log in to HP Operations Orchestration
Possible cause and recommendationSymptom
OO administrator password and CloudSystem Foundation administrator
password are not synchronized
The OO administrator password may have changed since CloudSystem Foundation was
installed. When CloudSystem Foundation is installed and configured, the OO administrator
Cannot log in to OO
Central using the
CloudSystem
Foundation
Troubleshooting integrated tools 161
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