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Possible cause and recommendationSymptom

• After you upload a Windows image using the Add Image screen in the

CloudSystem Console, use the Glance CLI to set the attributes on the file.

On a Windows or Linux system where the OpenStack CLI package for

CloudSystem is installed, enter the following command, where

Windows-image.vmdk is the name of your Windows image to update:

glance --insecure image-update --name <Windows-image.vmdk> --property

vmware_ostype=windows8Server64Guest --property vmware_adaptertype=lsiLogicsas

• When you use the OpenStack Glance CLI to upload the image, you can

set the attributes and upload the image at the same time.

On a Windows or Linux system where you installed the OpenStack CLI

package for CloudSystem and which contains the image to upload, enter

the following command, where Windows-image.vmdk is the name of the

Windows image, and new-Windows-image.vmdk is the name of the

modified image that is uploaded to CloudSystem:

glance --insecure image-create --name <Windows-image.vmdk> --disk-format=vmdk

--container-format=bare --file <new-Windows-image>.vmdk --property

vmware_ostype=windows8Server64Guest --property vmware_adaptertype=lsiLogicsas

See also Setting custom attributes on Microsoft Windows images (page 85).

For more information, see OpenStack glance commands at OpenStack Cloud

Software.

Disk space allocated for image is full

1. Increase the storage volume by expanding the logical volume for the

storage file system, or clean up used disk space.

Image to be uploaded has the same identifier as another image

1. If there are duplicate identifiers, delete one image or create a new image

with a different (unique) identifier.

Now retry the Add Image action.

When uploading an image, Error

adding image is displayed

If the error persists, download and check log files. From the Settings screen,

select Actions→Download audit logs.

The image upload was only partially completed due to browser

upload size limits

This might be the source of the problem if:

The size of the uploaded image is smaller

than expected on the Images screen

• The image file is more than 4 GB and your browser is Microsoft Internet

Explorer or Mozilla Firefox

• The image file is more than 20 GB and your browser is Google Chrome

In this situation,

1. Manually delete the image using the Delete action, which deletes the

image entry from the database.

2. Place the image on a file server.

3. Retry the Add Image action and Enter file URL. This option allows you to

add a pointer to the image on the file server, which will be used to locate

the image during provisioning.

You specifed the URL of a folder that does not contain an image

file

When you upload an image in the CloudSystem Console, the OpenStack

Image Service (Glance) allows you to specify the URL of a folder that does

not contain an image file. A warning or error message is not displayed.

After adding an image, you created an

instance from the image. The instance

has an Active state but a 0 size

• Delete the image that is a folder instead of a file, and add the correct

image using the Add Image screen, or

• Add the correct image by entering the following command on Windows

or Linux system where the OpenStack CLI package for CloudSystem is

installed.

glance image-create

Troubleshooting images 163

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