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29 Troubleshoot CLI errors
Troubleshoot csadmin
See Working with the csadmin CLI (page 192) for detailed information about csadmin commands.
Certificate verification errors (page 183)
Host or proxy connection errors (page 184)
csadmin --version does not display the correct version number (page 184)
Some options returned by csadmin –help are not supported (page 184)
Certificate verification errors
Possible cause and recommendationSymptom
You do not have the root CA certificate for your CloudSystem base appliance
saved in the correct location
NOTE: The following procedure describes saving the certificate using Google Chrome. Your
steps may vary if you are using a different browser.
Your command
terminates with one of
the following
messages:
Certificate
verification
failed.
1. On a Windows or Linux system where csadmin is installed, open your browser.
2. Enter the URL of the CloudSystem Console. You do not need to log in to the console.
3. Right-click on the padlock icon in the beginning of the URL field.
A dialog box stating that the identify of the URL is not verified appears with the Connections
tab selected.
Certificate
file does not
exist in the
specified
folder.
4. Click the Certificate information link.
The Certificate dialog opens.
Certificate
file is
invalid.
5. Select the Certification Path tab.
6. Select the root of the certificate path.
NOTE: You must select the root of the certificate path rather than the host name of your
base appliance. The root path is listed above the host name of your base appliance.
7. Click View Certificate.
Another Certificate dialog opens.
8. Select the Details tab.
9. Click Copy to File....
The Certificate Export Wizard dialog opens.
10. Click Next.
11. Select Base-64 encoded X.509 (.CER) as the file export format.
12. Click Next.
13. Enter, or browse to, the file name where you want to save the certificate.
14. Click Next, and then click Finish.
15. Click OK three times to close the certificate dialogs.
16. Open a command window and navigate to the directory where you saved the certificate
in step 13.
17. Enter a csadmin command with the -os-cacert <cert> argument, where <cert>
is the name of your certificate file. For example:
csadmin appliance list --os-cacert mycert.cer
18. Verify that the error condition is resolved by entering a new command.
NOTE: In environments where security is not a concern, you can suppress these certificate
validation errors by appending the -insecure option on the csadmin command line. For
example:
csadmin appliance list --os-cacert mycert.cer -insecure
See also Optional common arguments (page 193).
Troubleshoot csadmin 183
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