HP Compaq Professional 5000 series Guía para resolver problemas descargar pdf (Pagina 51)

Quick Troubleshooting Guide

A-3

Solving General Problems

Continued

Problem Possible Solution

Computer does not boot up

and Num Lock LED is blinking;

you may hear one short and two

long beeps.

1. System memory may be improperly installed or may be bad.

2. See “Error Messages” Flowchart.

The Caps Lock LED is flashing;

you may hear one long and two

short beeps.

1. The video controller is not present or is incorrectly initialized.

2. Clear CMOS.

3. If a video board has been added, remove and reseat it.

4. See “No Video” Flowchart.

Computer does not boot up and

the Scroll Lock LED is flashing;

you may hear two long and one

short beeps.

1. System board hardware failure (prior to video). Replace system

board.

2. See “Initial Troubleshooting” Flowchart.

✎

If the standard keyboard has been replaced with a Universal Serial Bus (USB) keyboard,

you will hear the beep sequences mentioned above but will not see the flashing lights.

Power Supply

Problem Possible Solution

Computer will not turn on. 1. Computer not connected to active external power source. Connect

power cable to active wall plug or power strip.

2. Power switch not connected to system board. Plug the power switch

cable into the system board.

3. Power line selector switch on rear of computer set to wrong voltage.

Select the proper AC voltage (115V or 230V).

Power LED blinks red once every

2 seconds.

1. Power supply overloaded or short detected. Unplug computer from

AC power source. Unplug internal power cables from all devices and

unplug PCI cards. Reconnect devices one at a time to identify the

cause.

2. Diskette drive power cable not properly connected. Ensure that all 4

pins on the drive are connected to the power cable connector.

3. Power supply shuts down after system warms up. Thermal overload

caused by bad fan. Replace power supply.

4. Power supply will not turn on because of internal power supply fault.

Replace power supply.

Power supply shuts down

intermittently.

1. Power line selector switch on rear of computer set to wrong voltage.

Select the proper AC voltage (115V or 230V).

2. Power supply will not turn on because of internal power supply fault.

Replace power supply.

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HP Compaq Professional 5000 series Guía para resolver problemas Pagina 51

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