HP MFP Digital Sending Software 5.0 Manual de usuario Pagina 116
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Obtaining support
This section contains the following topics:
●
HP Customer Care service and support
●
Finding documentation and other supporting information
●
Using Internet support
HP Customer Care service and support
HP provides free phone support for Digital Sending Software. The support is provided by the
HP LaserJet support organization. For contact numbers, please visit
www.hp.com/support.
Finding documentation and other supporting information
The following table outlines the source for, and description of, the information that is available about
issues that can arise when using HP DSS.
Table 4-1 Sources of information
Source Description
Device online Help system DSS-enabled devices feature an online Help system that provides instructions for
resolving common problems. To use Help, press ? on the control panel.
DSS event log The event log is a list of major events that DSS encounters. It can be accessed by
navigating to the Log tab of the DSS Configuration Utility.
Two logs can be viewed:
●
The Configuration Utility Log tab shows general log messages for DSS.
●
In the Device Configuration section of the Configuration Utility, a second Log
tab shows log messages that are specific to the selected device.
See the Help file for the Configuration Utility for a list of messages and
recommended actions.
Windows Event Viewer messages The Windows Application Event log and System Event log can provide significant
information for issue resolution. Both logs may contain some information logged
by DSS, as well as information logged by other applications, that can point to the
causes of DSS behavior
Control-panel messages Messages appear on the device control panel to report Digital Sending problems.
Configuration Utility messages Messages appear in the Configuration Utility when problems occur.
Alert notifications E‑mail alert notifications can be sent when Digital Sending problems occur.
Administrators can configure DSS to send alert e-mails on the General tab of the
Configuration Utility.
Using Internet support
Information about the software and all documentation can be found at the following Website:
www.hp.com/support/dss
108 Chapter 4 Support and troubleshooting ENWW
- System Administrator Guide 1
- Table of contents 5
- Digital sending overview 10
- Introduction to DSS 11
- Supported devices 13
- Differences 14
- DSS vs Web Jetadmin 17
- 2 Theory of operations 19
- Components 20
- DSS Service 21
- DSS-enabled device 22
- I.R.I.S. OCR engine 22
- Database 23
- Local Data Store 24
- Third-party tools 24
- Understand licensing 25
- Licensing requirements 26
- Trial license 26
- Auto-generate licenses 26
- Address Book Manager 27
- DSS Address Books 27
- Replicated LDAP Address Book 28
- Planning the DSS deployment 32
- Temporary jobs folder 33
- Hardware requirements 34
- Device firmware requirements 36
- Multiple DSS servers 37
- Port requirements 38
- Installation 45
- Configuration 53
- Licensing 54
- Remove licenses 55
- Auto-generated licenses 56
- Backup and Restore 57
- Device management 58
- ENWW Configuration 51 59
- Add and remove devices 60
- Device configuration 62
- Table 3-8 Device List icons 63
- Device grouping 64
- Authentication 65
- ENWW Configuration 59 67
- LDAP server 70
- General Device configuration 71
- General subtab 72
- Addressing subtab 73
- Log subtab 74
- Preferences subtab 74
- Send to Folder 75
- ENWW Configuration 69 77
- Send to E‑mail 79
- Figure 3-39 E‑mail tab 80
- Send to Fax 82
- Configure DSS 83
- Send to Workflows 86
- Table 3-16 Workflows tab 88
- Configure the Device 97
- Addressing 98
- Table 3-20 Addressing tab 100
- Personal address books 103
- Exchange contacts 103
- Guest address book 104
- Public address book 104
- LDAP replication 104
- LDAP filters 104
- DSS templates 107
- Create a template 108
- Callout Component Description 110
- 1 Template 110
- Apply a template 113
- 4 Support and troubleshooting 115
- Obtaining support 116
- DSS error messages 117
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